Damaged/defective product

A free reprint or a refund will be offered if the problem is reported to the5000shis@gmail.com. indicated in your order confirmation email within 30 days of product delivery, along with your order ID and required photo proof (Details below).

Returns/exchanges

Since products are only printed once ordered, returns and exchanges are not supported.

If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.

⚠️REQUIRED PHOTO PROOF

A product sizing issue (manufacturer’s defect)
1. A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface.
Delivery-related product damage
1. A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.
Reprinted item has the same issue as the original item
1. A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.
Wrong product
1. A photo of the product that was received, with the size tag clearly visible as well.
Print in the wrong area
1. A clear photo of the product you received, folded in a way that clearly displays both sides.
An issue with the print placement (distance from collar, off-center, etc.)
1. A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. There is a tolerance of 0.5" for print placement.
An issue with the quality of the print
1. A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.